Polityka wysyłki

Logistics Policy

Last Updated: September 7, 2026

Thank you for shopping at nfwjo.shop. We are committed to providing reliable, secure, and efficient shipping services.

This Logistics Policy explains how we process, ship, track, and deliver orders placed through our website. It also provides important information regarding delivery times, shipping delays, customs, and address changes.

  1. Shipping Destinations
    We currently ship orders to the following country:

  • Austria

If your destination country is not listed above, please contact our Customer Support team before placing an order.
Shipping availability may vary depending on the product, destination, and current logistics conditions.
Unless otherwise stated during checkout, applicable taxes may be included in the product price. However, additional customs duties, import taxes, clearance fees, or other government charges may apply depending on the destination country and applicable local regulations.

  1. Shipping Methods
    We work with established international and regional logistics providers to help ensure safe and reliable delivery.
    Depending on your destination and the availability of our logistics network, orders may be delivered through carriers such as:

  • UPS

  • FedEx

  • DHL

  • DPD

  • GLS

  • Other authorized regional courier services

The shipping carrier is selected based on the delivery destination, product availability, and logistics conditions.
Shipping Cost
Free standard shipping is available for eligible orders.
Any applicable shipping charges, if different from the standard shipping arrangement, will be displayed during checkout before you complete your purchase.

  1. Order Processing
    Orders are generally processed after order placement.
    Processing Time
    1–3 business days

Please note:

  • Orders placed on weekends or public holidays will generally be processed on the next business day.

  • Our standard warehouse processing days are Monday through Friday, excluding public holidays.

  • During major promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

  • Orders may require additional processing time if verification or additional information is needed.

  • Processing time does not include the shipping transit period.

  1. Estimated Delivery Time
    Our estimated delivery time consists of:

  • Order Processing: 1–3 business days

  • Shipping Transit: 5–10 business days

Estimated Total Delivery Time
Approximately 6–13 business days

Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on factors such as:

  • Destination country and region;

  • Local courier operations;

  • Customs clearance;

  • Seasonal shipping volume;

  • Weather conditions;

  • Transportation disruptions;

  • Public holidays;

  • Incorrect or incomplete shipping information; and

  • Other circumstances beyond our reasonable control.

  1. Order Tracking
    Once your order has been shipped, we will generally send a shipping confirmation email containing available tracking information.
    Depending on the shipment, this information may include:

  • Tracking Number;

  • Shipping Carrier; and

  • Tracking Link or Tracking Information.

Please allow approximately 24–72 hours after shipment for tracking information to become active or display the first update.
Tracking updates may occasionally be delayed due to weekends, public holidays, customs processing, or high shipping volumes.
If your tracking information has not updated for an extended period or you have difficulty tracking your package, please contact our Customer Support team.

  1. Delivery Delays
    We make reasonable efforts to deliver orders within the estimated delivery period. However, delays may occur due to circumstances outside our reasonable control.
    These circumstances may include:

  • Severe weather;

  • Natural disasters;

  • Customs inspections or clearance delays;

  • Airline or freight disruptions;

  • Transportation restrictions;

  • Courier workload or operational issues;

  • Public holidays;

  • Strikes or other transportation interruptions; and

  • Force majeure events.

If your order has not arrived within the estimated delivery period, please contact Customer Support with your order number and tracking information.
We will make reasonable efforts to assist you in checking the status of your shipment.

  1. Order Changes and Cancellation
    Before Shipment
    Before your order has been dispatched, you may contact us to request:

  • Order cancellation;

  • Shipping address correction; or

  • Other order modifications, subject to product availability.

We will make reasonable efforts to accommodate requests received before shipment. However, changes or cancellations cannot be guaranteed once order processing has started.
After Shipment
Once an order has been shipped, it generally cannot be:

  • Cancelled;

  • Modified;

  • Redirected to another address; or

  • Stopped while in transit.

If a shipment is refused by the recipient or returned to our warehouse, any applicable refund will be handled according to our Returns & Refund Policy.
Where permitted by applicable law, actual shipping, handling, or other applicable costs may be deducted from the refund amount.
Customers are strongly advised to carefully check all shipping information before submitting an order.

  1. Customs, Taxes, and Duties
    Depending on the destination country and applicable local regulations, an international shipment may be subject to:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs clearance fees;

  • Import taxes; or

  • Other government-imposed charges.

Any such charges are determined by the customs authorities of the destination country and may be the responsibility of the recipient unless otherwise required by applicable law or expressly stated during checkout.
Customs procedures may also cause delivery delays.
If you have questions about potential customs charges, we recommend contacting your local customs authority before placing an order.

  1. Lost, Missing, or Damaged Shipments
    If your package appears to be lost, missing, or damaged during delivery, please contact our Customer Support team as soon as reasonably possible.
    To help us investigate the issue, please provide:

  • Order Number;

  • Tracking Number;

  • Description of the issue; and

  • Clear photographs of the package and product, if the package or product is damaged.

We may work with the applicable shipping carrier to investigate the shipment.
Depending on the circumstances and the results of the investigation, we may arrange a replacement, refund, or other appropriate resolution in accordance with our applicable policies and applicable law.

  1. Incorrect or Incomplete Shipping Information
    Customers are responsible for providing complete and accurate delivery information when placing an order.
    This may include:

  • Full recipient name;

  • Complete shipping address;

  • Postal code;

  • Valid phone number; and

  • Other information required for delivery.

We are not responsible for delivery failures, delays, or additional shipping costs caused by incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.
Examples include:

  • Incorrect shipping address;

  • Missing apartment or unit number;

  • Incorrect postal code;

  • Invalid phone number;

  • Incomplete recipient information; or

  • Failure to receive or collect the package.

If a package is returned to us due to incorrect or incomplete shipping information, additional shipping costs may apply if the customer requests that the order be reshipped.

  1. Refused or Unclaimed Packages
    If a customer refuses delivery or fails to collect a package within the applicable carrier holding period, the package may be returned to our warehouse.
    If the package is returned to us, please contact Customer Support to discuss the available options.
    Where permitted by applicable law, reasonable shipping, handling, return, or other costs incurred as a result of the refused or unclaimed shipment may be deducted from any applicable refund.

  2. Delivery Address Requirements
    For successful delivery, customers should ensure that the shipping address is:

  • Complete and accurate;

  • Accessible to the courier;

  • Associated with a valid recipient; and

  • Supported by a valid telephone number where required.

For Cash on Delivery (COD) orders, customers should also ensure that the recipient is available to receive the package and make the required payment directly to the courier.

  1. Contact Us
    If you have any questions regarding shipping, order processing, delivery, tracking, customs, or logistics, please contact our Customer Support team.

Customer Support Email:
mohammed770618136@gmail.com

We will make reasonable efforts to respond to your inquiry as promptly as possible and assist you throughout the shipping and delivery process.

Thank you for choosing nfwjo.shop.